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Update inLeague Platform Fees, Stripe Fees, and Refunds authored by Samuel Knowlton's avatar Samuel Knowlton
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inLeague-Platform-Fees,-Stripe-Fees,-and-Refunds.md
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......@@ -42,7 +42,7 @@ Beginning in 2025, leagues may now accept payments via ACH Direct Debit. These p
* **Manual verification** in which the customer enters their account and routing number and Stripe then makes **microdeposits** -- usually two transactions of less than $1. This can take 1-2 days and the customer cannot pay via ACH Debit (and potentially not complete registration or whatever payment they were attempting) until it is complete. Microdeposit / manual verification does not incur a fee.
* Payments may be **declined** after they are initiated, meaning a registration could be activated based on the presumption of a successful payment, but then canceled if the customer's bank reports insufficient funds or incorrect account details. If a payment fails in this manner, Stripe will assess a fee of **$4.00** to the league (not to the customer).
* Because payments may be initially accepted (e.g. the account is verified) but declined after one or more business days, this introduces a delay in successful processing for the related inLeague transaction: player registrations, event signups, or invoice payments are not activated until the customer's bank confirms the transaction. When this happens, the 'date of registration' will still be the date the payment was submitted (not when it was confirmed).
* ACH Direct Debit is not yet supported for donations, sponsorships, team-level payments, or invoice template payments (aside from registration payments using invoice templates). Support for these mechanisms will be added in 2025.
* ACH Direct Debit is not yet supported for donations made outside of registration, sponsorships, or team-level payments. They are supported for events, player registration, and invoice templates.
In the event a customer disputes either a credit card or ACH Debit payment, Stripe charges the league $15, regardless of how the dispute is resolved. inLeague does not have anything to do with these fees or with the dispute process; they are handled directly between the league and Stripe.
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