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Update inLeague Platform Fees, Stripe Fees, and Refunds authored by Samuel Knowlton's avatar Samuel Knowlton
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inLeague-Platform-Fees,-Stripe-Fees,-and-Refunds.md
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...@@ -39,6 +39,7 @@ Beginning in 2025, leagues may now accept payments via ACH Direct Debit. These p ...@@ -39,6 +39,7 @@ Beginning in 2025, leagues may now accept payments via ACH Direct Debit. These p
* **Instant Verification** through which the customer logs into their bank and establishes a direct link between Stripe and their bank (which may only be used by your league). This allows the customer to pay via ACH Debit immediately, but carries a fee of **$1.50**, regardless of whether or not the customer actually pays via direct debit, or even pays at all. **Not all banks support instant verification.** * **Instant Verification** through which the customer logs into their bank and establishes a direct link between Stripe and their bank (which may only be used by your league). This allows the customer to pay via ACH Debit immediately, but carries a fee of **$1.50**, regardless of whether or not the customer actually pays via direct debit, or even pays at all. **Not all banks support instant verification.**
* **Manual verification** in which the customer enters their account and routing number and Stripe then makes **microdeposits** -- usually two transactions of less than $1. This can take 1-2 days and the customer cannot pay via ACH Debit (and potentially not complete registration or whatever payment they were attempting) until it is complete. * **Manual verification** in which the customer enters their account and routing number and Stripe then makes **microdeposits** -- usually two transactions of less than $1. This can take 1-2 days and the customer cannot pay via ACH Debit (and potentially not complete registration or whatever payment they were attempting) until it is complete.
* Payments may be **declined** after they are initiated, meaning a registration could be activated based on the presumption of a successful payment, but then canceled if the customer's bank reports insufficient funds or incorrect account details. If a payment fails in this manner, Stripe will assess a fee of **$4.00** to the league (not to the customer). * Payments may be **declined** after they are initiated, meaning a registration could be activated based on the presumption of a successful payment, but then canceled if the customer's bank reports insufficient funds or incorrect account details. If a payment fails in this manner, Stripe will assess a fee of **$4.00** to the league (not to the customer).
* Because payments may be initially accepted (e.g. the account is verified) but declined after one or more business days, this introduces a delay in successful processing for the related inLeague transaction: player registrations, event signups, or invoice payments are not activated until the customer's bank confirms the transaction. When this happens, the 'date of registration' will still be the date the payment was submitted (not when it was confirmed).
* ACH Direct Debit is not yet supported for donations, sponsorships, team-level payments, or invoice template payments (aside from registration payments using invoice templates). Support for these mechanisms will be added in 2025. * ACH Direct Debit is not yet supported for donations, sponsorships, team-level payments, or invoice template payments (aside from registration payments using invoice templates). Support for these mechanisms will be added in 2025.
In the event a customer disputes either a credit card or ACH Debit payment, Stripe charges the league $15, regardless of how the dispute is resolved. inLeague does not have anything to do with these fees or with the dispute process; they are handled directly between the league and Stripe. In the event a customer disputes either a credit card or ACH Debit payment, Stripe charges the league $15, regardless of how the dispute is resolved. inLeague does not have anything to do with these fees or with the dispute process; they are handled directly between the league and Stripe.
...@@ -56,6 +57,8 @@ This restriction can be assigned for most types of payments: ...@@ -56,6 +57,8 @@ This restriction can be assigned for most types of payments:
* For **Event** payments, enable ACH Direct Debit in the Add/Edit event page and enter a value when prompted to enforce ACH Direct Debit. * For **Event** payments, enable ACH Direct Debit in the Add/Edit event page and enter a value when prompted to enforce ACH Direct Debit.
* For **Tournament** payments, enable ACH Direct Debit in the Tournament setup fee section. * For **Tournament** payments, enable ACH Direct Debit in the Tournament setup fee section.
To enforce ACH Direct Debit for all payments, enter **0** as the payment floor. To allow ACH Direct Debit as an option but not require it, leave the field blank.
## Player Registration ## Player Registration
* **Platform Fees: $3 + 3%** of each registration transaction. It is not currently possible to register multiple players in a single transaction, although it is possible to register a player for multiple programs in a single transaction. * **Platform Fees: $3 + 3%** of each registration transaction. It is not currently possible to register multiple players in a single transaction, although it is possible to register a player for multiple programs in a single transaction.
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